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DuPage Urology Associates: Patient Responsibilities

The care a patient receives depends partially on the patient himself. Therefore, in addition to these rights, a patient has certain responsibilities as well. These responsibilities should be presented to the patient in the spirit of mutual trust and respect:

  1. Provide accurate and complete information about present complaint, past illnesses, hospitalizations, any medications, including over-the-counter products and dietary supplements and any allergies or sensitivities, and other matters related to your health status.
  2. Report unexpected changes in your condition to our staff.
  3. Make it known whether course of treatment and what is expected of the patient is clearly understood.
  4. Keep appointments and notify our staff when unable to keep an appointment. Please give as much advance notice of a need to cancel and/or reschedule your appointment in order that we may reschedule you in a timely manner and as a courtesy to our medical staff and other patients.
  5. Follow the treatment plan established by the physician, including the instructions of other health professionals as they carry out the physician's orders. If you choose not to follow the treatment plan recommended, let your physician know of your decision.
  6. Accept responsibility for any actions resulting from the refusal to follow treatment or physician's orders.
  7. Inform the physician about any living will, medical power of attorney, or other directive that could affect the patient's care.
  8. Accept and ensure that the financial obligations of care are fulfilled as promptly as possible and in accordance with our practice financial policy (create link to form).
  9. know the benefits and exclusion of your health insurance coverage
  10. notify our staff of change of address, phone numbers, emergency contacts, insurance and other important information as may be required and in a timely manner
  11. Be considerate of the rights of other patients and ambulatory surgery center personnel.
  12. Be respectful of personal property and DuPage Urology Associates physicians and staff.

DuPage Urology Associates strives to provide excellent patient care and service. If you should have a concern or complaint, please tell us so we can work to satisfy your needs. Ask to speak to management staff if you have a compliant.